Privacy Policy

Privacy Policy

Summary of Your Data

• SPYMELON serves as the data controller, which signifies our responsibility for all information you provide when you inquire on our website.
• We do not sell your data to third parties and only gather the information necessary to enhance your experience, facilitate communication, or assist with your inquiries.
• We take extensive measures to safeguard your information and will not retain it longer than necessary.
• You maintain control over any marketing communications we send. You will always have the option to opt out, and we will periodically confirm your preference to receive such messages. These marketing communications are distinct from other emails we are required to send, including marketing materials, proposals, quotations, contracts, customer service messages, and event notifications.

Utilization of Your Data

INFORMATION WE MAY GATHER FROM YOU

• We may gather and process the following information about you:
• Username and password – If we collect a username and password, it is to ensure the security of your information and to have it readily available during your visits.
• Name, address, and postal code – This information is essential for us to know where to send responses to your inquiries, quotations, or contracts. If you have location services activated on your smart device, we may also utilize this to determine your office location or the origin of the inquiry.
• Email address – We utilize this to send responses to your questions, inquiries, and contracts via email, as well as to provide you with informational messages and offers that may be of interest to you.
• Telephone numbers – In the event of any issues communicating via email or if we need to verify any information, it is necessary for us to have a means to contact you promptly.
• Information you provide by registering on our website (https://spymelon.com/).
• If you reach out to us, we may retain a record of that correspondence.
• We may also request that you complete surveys for research purposes, although participation is not mandatory.
• Details regarding your visits to our site and the resources you access.
• Your personal information, including name, email address, and contact details.

We utilize this information to communicate with you via email or phone to address your inquiries, respond to form submissions made on our site, prevent and detect fraud, personalize your online experience, and for customer service purposes. Following an inquiry, we may also conduct market research through a feedback questionnaire using the SPYMELON platform.

With your permission, we may use this information to keep you informed about our new products and services or in other marketing communications. Should you wish to discontinue receiving marketing messages, you may unsubscribe using the link provided in every marketing email we send or contact our customer support team.

Your Payment Information

Your Communication History

Should you reach out to our customer service or business development teams via email or phone, they may document the interaction. This record is beneficial for personalizing your experience, allowing us to avoid repetitive inquiries, enhancing your overall experience, and facilitating staff training to ensure you receive optimal service. Additionally, we may anonymize and aggregate this information to identify trends in our services, which aids in our improvement efforts.

Your Purchase Records

Maintaining a record of your purchases is essential for providing effective customer support and addressing any inquiries you may have. We may also utilize this information to tailor your online experience and the communications we send you. Furthermore, we may anonymize and aggregate this data to discern preferences for products and services that you and similar customers may appreciate. This process assists us in enhancing our website and delivering a superior experience for you.

Device Information and Usage of Our Website

We may gather data regarding the devices you utilize to access our website, including your mobile device or web browser. This information not only aids us in enhancing our website for your benefit but also allows us to improve your overall experience by recognizing your preferences and personalizing the site accordingly. Additionally, this data may be utilized for fraud prevention purposes. We may also track your navigation patterns on our website, including the content you view, your search queries, and your shopping behavior. This information may be anonymized for the purpose of making improvements, or it may be collected through cookies, pixels, advertisement tags, and other digital marketing technologies to generate advertisements and banners that are relevant to you. Such advertisements may appear on our website or across the broader internet.

Data Retention Period

SPYMELON retains all customer information for a duration of six years following the last interaction with our services. If there is no interaction between the organization and the client for a period of six years, the client’s information will be deleted and securely disposed of.

Your Data; Your Rights

Should you wish to ascertain the information we maintain about you, you have the right to submit a Subject Access Request to SPYMELON’s Data Protection Officer. We encourage these inquiries and strive to respond within 72 working hours of receipt. Our website may occasionally include links to the sites of our partner networks, advertisers, and affiliates. If you choose to follow a link to any of these external websites, please be aware that they have their own privacy policies, for which we do not accept any responsibility or liability. 

If you have any inquiries regarding these rights, please do not hesitate to contact our support team.